Fiber optics is the most dependable infrastructure for telecommunications. Fiber is a pure glass based medium and superior to both conventional wireless and copper based wired mediums.

FiberMax’s infrastructure allows internet signals to be broadcast till your home through its fiber optic structure. With our Fiber to the Home service, you receive consistent speeds that are more reliable than traditional broadband. Other ISP entities use copper to cover the last mile to your home which is a non-reliable medium. FiberMax has deployed fiber optic cables that give you greater data security, reliable connectivity and consistent speeds.

FiberMax’s infrastructure is deployed by the best telecommunication minds in Pakistan. We have deployed our fiber optic cable in accordance to international standards. This ensures protection and resistance against environmental hazards. Our fiber network is designed to automatically detect any loss in connectivity. As a result, our customers do not encounter issues when using our service.

Any package can be upgraded by the customer according to their needs. Our GPON fiber services support bandwidths up to 10Gbps. Your package upgrade is only a click away from you. You just need to visit our web portal or via helpline and request for bandwidth upgrade any time.

For Wi-Fi signals coverage in homes, it happens because the signals from our Optical Network Terminal(ONT) device might not be propagating to some parts of your home. The antennas of ONT have a certain transmission power and obstacles such as concrete walls, pillars and RCC Floors can cause the signals to weaken rapidly.

No, you cannot use your own fiber router. You may discuss with our installation team.

Your first bill will be generated immediately after account creation and service selection. Then from the next month onwards, you will be billed on the 1st of every month to be paid on or before 5th/10th of that month.

You can pay online via EasyPaisa, Bank Account or by visiting the nearest FIBERMAX Office to make your payment.

FIBERMAX is offering its consumers Internet bandwidth with no volume cap or download limit presently. However FUP (Fair Usage Policy) as per rules and regulations of Pakistan Telecommunications Authority (PTA) are applied.

FiberMax team conducts survey before installation to calculate the distance from nearest installation point to your premises and to know which fiber ONT will be suitable for your needs aswell.

Rs. 7000 is the basic installation charges. In case the installation needs better signals, you may have to purchase additional router. Consult the installation team for the same.

Yes, Discount as in Free Months. If you recharge a 6 months plan, you get 1 month extra free. (Total 7 Months).

Yes you can change the plan if you are already in an existing live subscription, but price difference to be paid in advance. Choose the right plan and highest possible plan always.

All FIBERMAX customers receive dynamic IPs only. If you are willing to buy a public static IP, it costs Rs. 1000 monthly.

Yes, you can request for shifting the FIBERMAX service to another location by registering your request through our web portal or via customer services center. If we service the new location, our team will register the request for a location shift. There will be location shifting charges which will be guided by the team.

Minimum service contract duration is one (01) month.

Each area has a relative variance in terms of how soon the physical connections / wiring can be laid down to a particular residence. We do however aim to get a connection installed within 2-4 days, although this can sometimes take longer, depending on the feasibility.

In case a customer want to terminte their connection, they will have to return their FiberMax's Huawei ONT. Contact FiberMax Customer Services Center for termination of your connection.